Privacy Policy of 75bd

75bd operates the online casino and sports betting platform accessible at https://75bd.io (the "Platform"). In the course of providing our services to registered players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we collect, process, and store certain categories of personal data.

This Privacy Policy sets out, in plain and transparent language, the complete picture of how 75bd handles your personal data. It tells you what we collect, why we collect it, how we use and protect it, how long we keep it, and what choices you have. This policy applies to all users of the Platform regardless of how they access it — whether via a desktop browser, a mobile browser, or any mobile-optimised interface.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, which together form the full contractual and compliance framework governing your use of 75bd.

75bd collects personal data through several channels: directly from you when you register or use the Platform, automatically through the operation of the Platform (such as log files and cookies), and from third-party service providers involved in payment processing or identity verification. The categories of data we collect are set out below.

2.1 Registration Data. When you create an account with 75bd, we collect: your full legal name, date of birth, gender, email address, mobile phone number, and residential address (including city and district within Bangladesh). This information is required to open and administer your account.

2.2 Identity Verification (KYC) Data. To comply with our Know Your Customer obligations and to process your first withdrawal, we collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also collect a recent proof-of-address document such as a utility bill or bank statement.

2.3 Financial Transaction Data. When you make a deposit or withdrawal via bKash, Nagad, Rocket (Dutch-Bangla Bank), or Upay, we record the transaction amount in Bangladeshi Taka (৳), the transaction reference number provided by the payment service, the date and time of the transaction, and the mobile financial service account number used (partially masked for security). We do not store complete payment credentials on our servers.

2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including the games you play, bet amounts, game outcomes, session durations, and any bonuses or promotional offers applied to your account. This data is necessary for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical and Device Data. When you access the Platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), and the pages you visit on the Platform along with timestamps.

2.6 Communications Data. When you contact our support team via email or live chat, we retain a record of the communication including the content of your messages and our responses. This enables us to maintain service continuity and resolve disputes effectively.

Data We Do Not Collect. 75bd does not collect or store: complete payment card numbers or full mobile banking PINs, biometric data, health or medical data, political opinions, religious beliefs, or any other special category of sensitive personal data as defined under applicable data protection standards.

75bd uses the personal data it collects for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed here without first seeking your consent or establishing a new legal basis for processing.

Marketing Communications. If you have opted in to receive promotional communications from 75bd — such as bonus offers, seasonal promotions tied to events like Eid, Pohela Boishakh, or the BPL cricket season — we will contact you via the email address or mobile number you registered. You may withdraw this consent at any time by contacting [email protected] or by using the unsubscribe link included in any marketing email.

All personal data processed by 75bd is processed on one or more of the following legal bases:

• Contract performance. The majority of our data processing is necessary for the performance of the contract between you and 75bd — specifically, to operate your account, process your transactions, and deliver gaming services. Without this processing, we cannot provide the Platform to you.
• Legal obligation. We are required by applicable laws and regulations to collect and retain certain categories of data — particularly identity and transaction records for anti-money laundering (AML) and KYC compliance purposes. This processing is mandatory and cannot be opted out of.
• Legitimate interests. We process certain data on the basis of our legitimate interests as a platform operator — for example, fraud detection, security monitoring, platform analytics, and responsible gaming enforcement — where those interests are not overridden by your rights and interests.
• Consent. Where we rely on your consent — such as for sending marketing communications — we will ask for your express consent at the appropriate point. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

75bd uses cookies and similar tracking technologies to operate certain features of the Platform, remember your preferences, and gather anonymised analytics data to help us improve the user experience.

Essential Cookies. These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your preferred language settings, and ensure the security of your account during your visit. You cannot opt out of essential cookies while using the Platform.

Analytics Cookies. We use anonymised analytics tools to understand how players navigate the Platform — which pages are visited most frequently, where players encounter difficulty, and how overall engagement is distributed. The data collected via analytics cookies does not identify you personally and is processed in aggregate form.

Preference Cookies. These cookies remember choices you have made on the Platform — such as your preferred game category or display settings — so that you do not need to re-configure them on every visit.

Managing Cookies. Most web browsers allow you to view, manage, and delete cookies stored by websites through your browser settings. Please note that disabling cookies other than essential ones may limit certain features of the Platform or affect the quality of your experience. Consult your browser's help documentation for instructions on managing cookies.

75bd does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described in this section, and only to the minimum extent necessary.

Payment Service Providers. In order to process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners — bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. These providers receive only the data required to authenticate and process each specific transaction. They are contractually bound to process this data only for payment purposes and may not use it for any other purpose.

Game Studios and Software Providers. The Platform delivers games developed and operated by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game hosted by one of these providers, certain session data (such as your player ID, session token, and bet activity within that game) is processed by the game studio's systems. These providers are contractually bound to maintain the confidentiality of this data.

Identity Verification Services. Where we use third-party KYC or identity verification services to assist with the verification of documents submitted by players, we share the relevant document data with those providers. All such providers are required to process this data solely for verification purposes and to maintain appropriate security standards.

Legal and Regulatory Disclosure. We may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so by applicable law, court order, or regulatory direction. In such cases we will disclose the minimum data required and, where legally permitted, will notify you of the disclosure.

Business Transfers. In the event of a merger, acquisition, or sale of all or part of the 75bd business, personal data held by 75bd may be transferred to the acquiring entity as part of that transaction. We will take reasonable steps to ensure that any such transfer is subject to equivalent data protection commitments.

75bd retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. The following retention standards apply:

Once the applicable retention period has elapsed, 75bd will securely delete or permanently anonymise the relevant data. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.

75bd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated on a regular basis.

Encryption. All data transmitted between your device and the 75bd platform is protected by 256-bit TLS/SSL encryption. Sensitive data stored in our databases — including identity document data and payment references — is encrypted at rest using industry-standard encryption protocols.

Access Controls. Access to personal data within 75bd's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific role. All internal data access is logged and subject to regular audit review.

Infrastructure Security. The 75bd platform is hosted on a secure cloud infrastructure with firewall protection, intrusion detection systems, and regular vulnerability assessments. Automated systems monitor for unusual access patterns and potential security threats on a continuous basis.

Password Security. Player passwords are stored in hashed form using a one-way cryptographic hashing algorithm. 75bd staff cannot view your password in plain text at any time. If you forget your password, the account recovery process issues a new credential rather than retrieving an existing one.

Security Incidents. In the event of a personal data breach that poses a risk to your rights and interests, 75bd will take prompt action to contain the breach and will notify affected players without undue delay. You will be informed of the nature of the breach, the data affected, and the steps you can take to protect yourself.

As a data subject, you hold a number of rights in relation to the personal data that 75bd holds about you. These rights are set out below. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days. In cases of particular complexity, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of Access. You have the right to request a copy of the personal data that 75bd holds about you, together with information about how we process it. This is commonly referred to as a Subject Access Request (SAR).
• Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details (such as your email address and mobile number) directly through your account settings at any time.
• Right to Erasure. In certain circumstances, you have the right to request that 75bd delete the personal data we hold about you. This right is subject to limitations — for example, we are not able to delete data that we are legally required to retain for AML compliance purposes or that is needed to resolve an outstanding dispute.
• Right to Restrict Processing. You may request that 75bd restrict the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing on legitimate interest grounds and we are assessing that objection.
• Right to Object. Where 75bd processes your data on the basis of legitimate interests, you have the right to object to that processing. We will then cease the processing unless we can demonstrate compelling legitimate grounds that override your rights, or where the processing is necessary for legal claims.
• Right to Data Portability. Where processing is based on your consent or contract performance, and is carried out by automated means, you have the right to receive the data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent. Where we rely on your consent as the legal basis for any processing (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to the withdrawal.

75bd implements age verification procedures at the point of withdrawal through our KYC process. Where we have reasonable grounds to believe that a registered account is held by a person under the age of 21, we will immediately suspend the account, initiate identity verification, and if the suspicion is confirmed, permanently close the account and return any real-money balance to the originating payment method.

If you are a parent or guardian and you believe that a person under your care has registered an account with 75bd without your knowledge, please contact us immediately at [email protected]. We will take prompt action to investigate and close the account, and we will delete all associated personal data to the extent not required for legal or compliance purposes.

If you are under 21 years of age, please do not attempt to register for or use the 75bd Platform. Gambling is for adults only. For more information, please visit our Responsible Gaming page.

75bd reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates to our services, changes in applicable law, or improvements to our data handling practices. The "Last updated" date at the top of this page will always reflect when the most recent revision was made.

Material Changes. Where we make a change that is material — meaning it significantly affects your rights or the way we handle your personal data — we will notify you in advance via the email address registered to your account. We will provide at least 14 days' advance notice of any material change, giving you the opportunity to review the revised policy before it takes effect.

Non-Material Changes. Minor updates such as typographical corrections, clarifications, or formatting adjustments may be made without prior notification. We therefore encourage you to review this policy periodically to stay informed about how 75bd manages your personal data.

Continued Use. Your continued use of the 75bd Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised policy, you must cease using the Platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 75bd handles your personal data, please contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected]

Support Hours: 24 hours a day, 7 days a week, 365 days a year via live chat on the Platform.

Response Time: We aim to respond to all privacy-related enquiries within 5 business days. Data rights requests (such as Subject Access Requests) will be handled within 30 days of identity verification.

Subject Line. When contacting us about a privacy matter, please use the subject line "Privacy Enquiry" or "Data Rights Request" so that your message is directed to the appropriate team without delay.